Shipping policy

Luxury Hair Lounge

Shipping Policy

At Luxury Hair Lounge, we are committed to processing and shipping your order as efficiently as possible. Please review the following information before completing your purchase.

Order Processing

Orders are typically processed within 2-3 business days after payment has been successfully received. 

Orders placed on weekends, holidays, or during promotional periods may require additional processing time.

SHIPPING & PROCESSING POLICY

 

Order Fulfillment & Processing : 2-4 business days

Delivery : 2-3 business days

Total time frame for you to receive your order can be up to

8 business days! 

Processing times may also vary for custom, made-to-order, or personalized products. Any applicable processing timeframe will be communicated on the product page or at checkout.

Please ensure that your shipping address, email address, and contact information are accurate before placing your order. Luxury Hair Lounge is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed at checkout.

Estimated delivery times begin after your order has been processed and shipped. Delivery times are estimates only and are not guaranteed, as delays may occur due to carrier issues, weather, holidays, customs processing, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information when available.

Shipping Delays

Luxury Hair Lounge is not responsible for shipping delays caused by:

• Shipping carriers.
• Severe weather or natural disasters.
• Holidays or high-volume shipping periods.
• Customs processing or inspections.
• Incorrect or incomplete shipping information.
• Events beyond our reasonable control.

If your order is delayed, please use the tracking information provided or contact the shipping carrier directly. You may also contact us so we can assist with reviewing the shipment status.

Lost, Stolen, or Missing Packages

Once an order has been marked as delivered by the shipping carrier, Luxury Hair Lounge is not responsible for packages that are lost, stolen, misplaced, or delivered to an incorrect location due to customer-provided information.

If your package is marked as delivered but cannot be located, please:

1. Check around your delivery location and with household members or neighbors.
2. Contact the shipping carrier to open an investigation.
3. Contact Luxury Hair Lounge with your order number and tracking information.

We will assist where possible, but any resolution may depend on the shipping carrier’s investigation and applicable insurance coverage.

Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the packaging and the items before opening or using the products.

Contact Luxury Hair Lounge within 48 hours of delivery with:

• Your full name and order number.
• A description of the damage.
• Clear photos or videos of the package and products received.

All damage claims are subject to review. Please do not discard the packaging until the claim has been reviewed.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photos or videos of the items received and the packaging. If an error on our end is confirmed, we will work with you to provide an appropriate resolution.

Address Changes and Order Cancellations

Please contact us as soon as possible if you need to update your shipping address or cancel an order.

Address changes and cancellations are not guaranteed once an order has been processed or shipped. If an order has already shipped, the customer may be responsible for any additional shipping costs or fees associated with rerouting or reshipping the package.

Shipping Charges

Shipping charges are calculated and displayed at checkout unless otherwise stated.

Shipping fees are generally nonrefundable, except where required by applicable law or when an error has been made by Luxury Hair Lounge.

Customer Agreement

By placing an order with Luxury Hair Lounge, you acknowledge that you have reviewed and understand this Shipping Policy.

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived.

Questions about your shipment?

Please contact Luxury Hair Lounge through our website:

www.luxuryhairlounge.shop

Thank you for choosing Luxury Hair Lounge. We appreciate your business and the trust you place in our brand! 🩷